Martha Dorris offers 10 predictions for how agencies will improve CX this year.
Steve Kelman considers the research on what makes for an effective motivator.
Steve Kelman shares insights from a new book about negativity and the importance of seeking out the positive.
A Commission on Privacy and Data should be created to develop legislation, taking the EU's General Data Protection Regulation and the California Consumer Privacy Act as a starting point to extend protections to individuals regarding data and privacy.
Steve Kelman notes growing support for strategic planning efforts -- and the steps agencies take to keep those plans relevant.
This will be the year when IT governance practices drive a new wave of mission benefits, rather than just better control over IT infrastructure spending.
Steve Kelman looks at another area where civil servants are quietly working to make our lives better.
New entrants bring new applications that add significant value to government data.
In a rapidly changing environment, expecting overworked acquisition staff to become experts in every emerging technology is unrealistic.
Steve Kelman talks with the Navy's Justin Fanelli about lessons learned over a decade of federal agile projects.
If agencies find themselves continually in fire-fighting mode with their security, they likely need a better security architecture -- not just another product.
CIOs can use hard data to help add value to the modernization discussion.
Steve Kelman writes that the three-year-old program that provides summer digital tech fellowships in federal agencies is drawing rave reviews from students and agency managers alike.
Steve Kelman sees a side benefit to career officials' starring role in the impeachment hearings -- and argues those public servants can and should work to shape policy debates.
Steve Kelman argues that Chinese spying through the popular video-sharing app is less of a threat than TikTok's impact on young users' brains.
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Steve Kelman argues that we all should be much more willing to ask for help.
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To serve government buyers, a provider must balance between commercial efficiency and public accountability.
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